In most cases, the advice we give is to defrost the appliance twice a year or when a frost layer of around 7 mm (1/4") has formed. This will allow the appliance to function correctly and free up any space that the ice may have taken up. Please note that it is always best to refer to your manual for guidance of how often this should be carried out, as each model may differ. You can defrost the freezer by turning it off at the wall, removing all the frozen food and placing hot water (in bowls or glasses) inside the freezer. Make sure you have plenty of towels and a suitable container for the water that will be created from thawing ice.
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†Source Euromonitor International Limited; Consumer Appliances 2020 ed, as per major appliances definition, retail volume sales in units, 2019 data