If your drain hose has been extended make sure it does not exceed the maximum length quoted in the instruction book. If you have misplaced yours, don't worry you can download your appliance manual here. Also ensure that the drain hose has not been crushed, kinked or twisted.If this all seems fine, you will need to clean the filter pump. To do this, locate the filter on the bottom right-hand side of the appliance. When you open the filter housing there may be a large amount of water, if your appliance has a drain tube, use this to drain water from the drum. Place a container under the filter to collect the remaining water. Be sure to open the filter housing slowly to avoid too much water being released in one go. Once the water has stopped flowing out you can then remove the filter. Cleaning the filter can be done by rinsing it under a tap. Once finished, make sure you replace the filter properly. If this does not solve the problem, please find out our contact details by clicking here.
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