My washing machine will not drain – why and how to fix it

There are several reasons why your washing machine will not drain or rinse properly. It's important to rectify the issue on your washing machine promptly, as if your washing machine isn't draining or rinsing properly, your laundry won't be cleaned correctly.

Why is my washer not draining or rinsing properly?

Washing machines that are not draining properly can often cause your machine to not rinse properly. This is a common issue. If you find your washing machine is not draining correctly, you'll need to check a few common causes. Your washing machine not draining is usually due to the washing machine drain hose being bent or stretched or the drain pump filter being blocked.

How to fix a washing machine that won't drain or rinse

A washing machine that won't drain can be worrying, but there are some simple solutions to fix it. Firstly, it is important to check that your drain hose is not extended past the maximum length quoted in the instruction book. You can find this information in your appliance manual. If you have misplaced yours, don't worry you can download your appliance manual.

When checking the drain hose, make sure the drain hose has not been crushed, kinked or twisted.

How to check the drain hose

  1. Turn off the power supply to the washing machine and unplug it.
  2. Carefully pull the washing machine forward so you can access the drain hose.
  3. Ensure that the drain hose does not exceed the maximum length quoted in your instruction manual.
  4. Also, check that the drain hose has not been crushed, kinked or twisted or is blocked.

If the drain hose appears to be fine, you will need to clean the filter pump.

How to drain a washing machine and unblock the drain pump filter

  1. Locate the filter on the bottom right-hand side of the appliance.
  2. When you open the filter housing, there may be a large amount of water. If your appliance has a drain tube, you can use this to reduce the amount of water in the drum.
  3. Place a container under the filter to collect the remaining water - as well as an old towel to catch anything that overflows. Be sure to open the filter housing slowly to avoid too much water being released in one go.
  4. Once the water has stopped flowing out you can then remove the filter.
  5. Cleaning the filter can be done by rinsing it under the tap. You might find some foreign items in here, such as coins or hairpins; make sure to remove these.
  6. Once finished, make sure you replace the filter properly, screwing it back in place so it is secure.
  7. If this does not solve the problem, please find out our contact details by clicking here.

If your washing machine is not draining water

Finally, if your Beko washing machine is not draining water or struggling to retain water in the drum, you should check that the drainpipe is correctly set up. If it isn't, this can lead to water siphonage. Here are some simple instructions that explain how to check your washing machine water drainpipe:

  1. Locate your washing machine's drainpipe and the standpipe the wastewater flows into. Please note washing machines are heavy, be careful when lifting and moving. We strongly recommend you have someone assist you when lifting, tilting, and moving your washing machine.
  2. Make sure that the drain hose has not been inserted too far into the waste pipe. The maximum should be 15cm. Otherwise, a vacuum may form, which can cause siphonage.
  3. The drain hose should be connected to the standpipe at the correct height for it to work properly. Ensure the highest point of the water drain hose is a minimum of 40cm and a maximum height of 100cm from the floor.

If you are still experiencing issues with draining your washing machine or still finding your washer will not drain after following the instructions in our guide, please contact Beko's Customer Care team at 0333 207 9710 for assistance. We do not recommend that you try to repair the appliance yourself. Our expert support team will be more than happy to assist and organise technical assistance for you.

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