Common washing machine problems and how to solve them

If the supply of water to your washing machine is too weak, this may cause issues such as extended cycle times. To test that your water supply is strong enough:

1. Turn on the cold tap situated nearest to where your Beko washing machine is installed.
2. Measure the water flow rate. At least one litre in seven seconds is required.
3. If the flow rate is less, you need a plumber to check your water line.

To make sure it isn’t blocked or stuck. Just follow these steps:

1. Put down a towel or similar to protect your flooring and have a container to hand to catch any water that leaks out when you remove the pump filter.
2. The pump filter is housed behind a flap on the front of the machine.
3. Open the flap and rotate the filter anti-clockwise until it can be easily removed.
4. Some models have an emergency drain hose located next to the filter. Pull the drainage hose out from its seat and then pull out the stopper from the end of the hose and drain the water into a container. Then refit the stopper and place the drainage hose back into its seat before removing the filter.
5. Be careful of any water that may also come out when you remove the filter.
6. Check for any dirt, hair or small objects in the pump filter’s housing or on the filter itself.
7. Remove any dirt or objects and then reinsert the filter before turning it clockwise.

Overloading and underloading your Beko washing machine can cause noise and drainage problems when you run a washing program. Here are some tips for correctly loading your machine to get the best results:

1. Avoid putting just one highly absorbent laundry item into your washing machine – such as a dressing gown or towel. The item will absorb too much water causing excessive movement of the washing machine while running. Add some other small laundry items to the drum to balance the load.
2. Check any pockets to ensure no loose items, such as coins or hairclips, could cause damage or problems to the machine. These issues include slow draining, increased noise, and extended cycle times or damage.
3. Turn any clothes with a zipper inside out to minimise noise and scratching to other garments in the drum and to preserve colour in your clothes.
4. Do not overload the appliance, as this could cause the washing machine to be unbalanced and affect washing results. You should be able to comfortably fit your hand into the top of the drum when you have loaded all of your laundry in.
5. When you close the door, ensure no laundry items are stuck between the door and the rubber gasket.